Contact Merging and New Features In Happy Grasshopper

Product Update

We've been working on some of the most requested capabilities from teams using Happy Grasshopper at scale. This update introduces Contact Merging alongside meaningful changes to how data flows across the app, and a set of platform improvements.

table of contents
1
Contact Merging
2
Platform Improvements

Contact Merging

Over time, most databases accumulate duplicate contacts, the same person entered twice with slightly different information. Until now, resolving this required manual workarounds or external tools. Contact Merge brings this capability natively into the app, giving you full control over which data to keep.

  • Find your duplicates
    Navigate to Contact Merging and click Find Duplicates. Happy Grasshopper automatically scans your database and surfaces groups of contacts that appear to be the same person.
  • Review each group
    Each duplicate group shows you the contacts side-by-side — Main Contact vs. Duplicate. You'll see all key fields: name, email, phone, birth date, gender, audience, and address.
  • Choose which data to keep
    Select field-by-field which version of the data you want in the merged contact. The radio buttons let you pick from the main contact or the duplicate for each field individually.
  • Merge or keep main only
    Click Merge Contacts to combine the records using your selected fields, or Keep Main Only to discard the duplicate entirely and retain the main contact as-is.

What you can merge:

  • First & last name
  • Email address
  • Phone number
  • Birth date
  • Gender
  • Audience

Key behaviors: 

  • Duplicates are detected automatically
  • You control which fields survive the merge
  • "Keep Main Only" is a one-click option
  • Ignored groups stay in the queue
  • Works across contacts with partial overlaps, not just exact duplicates

Platform Improvements

In addition to new features, this release includes several improvements that enhance usability, speed, and workflow efficiency.

Contact Management
• Reset contacts page to first page when filtering
• Auto-capitalized first and last names on contact upload

• Contact filter for move scores

Messaging & Personalization
• System Font is now the default for templated signatures
• User white label now reflects assigned label regardless of login path
• Updates to Voice Profile, previously Persona Quiz

Other Improvements

• Sub-teams can now be created for team users

• List items are displayed as most recently created first

• Process for generating forwarding domain was improved
•  Multi-select inputs updated to be more user friendly

• Simplified filters in content libraries

We’ll continue rolling out improvements to help you get the most from your database and stay connected with the people who matter most to your business.

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