Frequently Asked Questions


Other things you might be wondering:

What's the story behind your name?

We fully admit 'Happy Grasshopper' is not the most obvious name for a company.

And yet... since 2010, it's generated a lot of curiosity about what we do.

We chose it because everyone who works in sales knows what it feels like to be treated like an insect. We figure, if you're going to be a bug, you may as well be a Happy Grasshopper.

You become one by building and maintaining great relationships with everyone you serve. That way, instead of simply hopping from one client to the next, you build a huge following of people eager to refer you to others. 

What the heck is a "technology-leveraged service firm?"

Basically, we're the people who make technology actually work, so you can focus on running your business.

We've built our own platform for sending content and monitoring results. It connects and collaborates with hundreds of other systems you might be using for things like lead generation, capture, and nurturing.

Who is Happy Grasshopper right for?

We have members in about 40 different industries, from tiny startups to some of the largest brands in the world.

Today, the majority of our members are in real estate, or real estate related industries, and may be working in sales, marketing, operations, leadership, or growth (often at the same time).

If you believe relationships matter...
If you know conversation leads to contracts...
If you're tired of being tired trying to figure out how to make your database pay...

Happy Grasshopper is right for you. The best way to figure out what this will look is to apply to work with us.

Are you an alternative to companies like Real Estate Webmasters, CINC, Boomtown, Sierra Interactive, KV Core, Brivity, Follow Up Boss, and Real Geeks?

No, we're not, and we don't require you to use any particular tools or software to work with us.

While your software vendors might tell you they can solve your lead conversion and nurturing problems, you're probably here because you've learned that isn't the case.

We help you make sure you're getting the most out of your investments in agent attraction, lead generation, and past clients by putting a process in place that actually works for you.

Are you an alternative to hiring an assistant or marketing staff?

Probably not, although if you don't already have an assistant or marketer helping you, you may decide not to hire one.

If you do, we'll collaborate with them to automate things that used to take hours, which will free them to work on other tasks for you.

How long is your backlog?

We can typically start one to two weeks after placing your order. 

We'll be able to provide a firm date after you apply to work with us.

Can I just hire you for a couple hours to give me advice?

Unfortunately not.

However, we are frequently speaking, running workshops, and teaching webinars – many of which are free. You should scroll to the "Latest Classes" section on our homepage to find out more.

Can I work with you if: A) I don't have much technical skill B) My database is a hot mess or C) I have to create results quickly?


Regardless of your level of technical skill...
Regardless of your current systems or processes...
Regardless of whether or not you're organized...
Regardless of how messy or non-existent your database is...
Regardless of how urgent your need to improve

We can work with you.

That's the problem we solve.

How long are your engagements and how much do they cost?

Our engagements are structured to get you the help you need without locking you into an expensive or long commitment.

We can work with you for as little as a few hundred dollars per month and for as much as $100k+

The best way to figure out what this will look like for you is to apply to work with us.

What kind of data or tools do I need to have in place to work with you?

The short answer is almost none.

We have no specific tooling requirements and have worked with clients who were starting from scratch. They weren't even sure they had a business yet, in some cases.

We've also worked with some of the largest, most well-known brands in the world. Maybe even the one you're affiliated with.

In every case, you can rely on us to deliver on our promises. Since 2010, we've built an internationally recognized and trusted brand. 

How long will it take to know this is working?

We have a very long list of testimonials from members with extremely fast results. That said, none of us can tell the future.

In every case, the goal is to get you ROI+ in 90 days or less. 

Chirp™ FAQ

What Is Chirp™?

Chirp is designed as an automated nurture system for your sphere of influence and past clients ONLY utilizing our trademarked Annual Communication Plan format. Chirp keeps you top of mind by utilizing email, text messaging, and ringless voicemails to help you generate more referrals and repeat business.

What Is Included In Chirp™?

Nurture up to 250 clients using a set schedule:
17 emails per year (approximately every 3 weeks) and
6-12 text messages and 6-12 voicemail drops per year.

When Do Text Messages and Voicemails Get Sent?

Text messages and voicemail drops are sent every 3 months as a quarterly check in, one on the contact's birthday, one on the transaction anniversary, and up to 6 specific holidays that you select.

Can I Send Additional Emails/Texts/Voicemails?

Our Chirp product does not allow for sending additional emails, text messages, or voicemail drops. If you wish to send more often than the Chirp package allows, you would need to upgrade your account to one of our other account types. Apply for a call to see how we can help you.

Can I Add Additional Contacts To My Account?

If you have more than 250 contacts that are true sphere and past clients, then you probably need to move up into one of our larger plans that gives you more flexibility. Apply for a call to see how we can help you reach your goals.

What Info Do I Need To Have For My Contacts?

Our system only requires an email address to add a contact, but since this system is designed specifically for your sphere of influence and past clients ONLY, you should be able to add much more information. Name, cell phone number, birthday, and transaction anniversary dates can all be added to the system for highly personalized touches.

Can I Send Handwritten Cards Through Chirp™?

Yes you can! Handwritten cards are an ala carte purchase for all of our account types, including Chirp. They are an amazing way to make an impression on your Sphere of Influence and past clients!

What Results Should I Expect From Chirp™?

Results vary depending on how engaged you are with your contacts. On average, our clients generate between 2 and 12 transactions per year for every 100 contacts they communicate with regularly through our system.

Additional FAQs

Can I Add More Contacts To My Account?

Yes! For all accounts except for Chirp. The cost for adding additional contacts is $10 for each 2,000.

Can I Get Extra Text Messages and Voicemail Drops?

Yes! For all accounts except for Chirp. The cost for adding additional text messages and voicemail drops is $50 for each 1,000

Can You Help Me Convert More Leads Into Clients?

It's our specialty! Our custom lead conversion campaigns can be added to the Convert plan to help you close even more transactions. See our Premium Add-ons section on our Pricing Page for more details.

Can You Help Me Recruit Agents To My Team?

For sure! Our custom recruitment campaigns are available in hgRECRUITS™ and the hgPlatform™ account types.  Apply for a call to learn more and see if we can help you.

I Need Help! How Can I Contact You?

Our Chirp™ plan has access to our Support Knowledge base which will answer most of your questions. If you are unable to find a solution to your problem, simply click the "Contact" button on any page of the Knowledge Base to submit a support ticket. Our Success Team typically responds to all inquiries in under an hour during regular business hours (Monday thru Friday from 9am-5pm Eastern).

Our other plans have access to phone support options in addition to the other help options already mentioned. Please contact your Success Coach for assistance.

How Effective Is This? What Results Should I See?

We would tell you it's awesome, but of course we are biased. Check out what others have said on our Testimonial Page.

Can I Give Happy Grasshopper To My Team Members?

Absolutely! Our Team features allow you to give individual accounts to your team members that live within your Team account. Pricing depends on how many agents you how many agents you are adding to the platform and bulk discounts may be available.

Do You Offer Any White Label Options?

Yes! If you are looking to white label any of Happy Grasshopper plans, we'd love to chat about the opportunity! Please click below to schedule a call with one of our Business Coaches who can help to determine if a white label solution is right for you.